How SOC teams run automation and manage cases
We're a UX research team studying how security operations teams handle automation and case work day to day — the tools you use, which steps you run by hand versus automate, and how an investigation moves from first alert through to close and handoff. We're not evaluating your setup or testing a product; we want to understand how your team works today. We'd like to talk with people who are hands-on: building or running automation playbooks, working and closing cases and investigations, or both. Sessions are a 30-minute video call. For part of it, we'll ask you to walk us through your workflow on screen using a real or representative example. Anything you share stays with the research team and isn't attributed to you or your organization.
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